Customers from Hong Kong can enjoy free shipping when they spend HK$500 or more in a single order. Please provide your name, detailed address and contact number at checkout for the logistics department to process.

There is no free shipping offer for any non-Hong Kong region. If you have any inquiries, please contact customer service through Whatsapp (+852 54987580) for details.。

Supplemart's designated shipping company is: SF Express. If customers have any doubts about receiving any goods that are not delivered by this shipping company, please contact our customer service.

Shipment Tracking / Change Address

After the goods are shipped, if you need to change the address or phone number, please contact us by email (supplemart@kino.com.hk). Any additional costs incurred will be borne by the buyer.

If the customer fails to pick up the package due to personal reasons, please contact SF Express to arrange it. If the shipment fails to deliver repeatedly, your order may be cancelled, and the company will not make a refund or replace the goods.